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ORDERING

Why are you make-to-order?
As a small business, we seek to use our material and workforce resources respectfully and efficiently. We are aware of the worldwide changes taking place in clothing manufacturing, so one of our aims is to avoid unnecessary clothing production. Being a make-to-order business enables us to offer customers flexibility, which brings us customers’ higher satisfaction.
When can I expect to hear from you back?
How can I pay?
How to choose the right size?
Can I change my order after it has been placed?
Can I add an item to my order?
Can you rush my order?
What is the lead time?
Can you customize a garment?
Do you make custom sizes?
Do you offer discounts?
Can the sale items be customized?
Can the sale items be returned?
Is it possible to cancel my order?
Will I have to pay any customs taxes?
Do you offer wholesale?

CUSTOMIZATIONS

Are all designs available in heavy linen fabric?
Sadly, no. Because of the limited supply of the fabric, heavy linen is available only for the designs under the name “Heavy Linen”.
Are all designs available in gingham fabric?
What colors are available to choose from?
How to order an item if the color I want is not in the drop down menu?
What sizing system do you use?
Is there any customization fee?
Can you make me a custom design?
Does the color in pictures look the same in real life?
Why does the garment in natural grey color have a different shade compared to the one I have bought previously?

SHIPPING AND TRACKING

When my order is going to be dispatched?
We need about 1-2 weeks to complete an order. Your order will be dispatched once the clothes are made, washed and packed. A shipping notification with a tracking number is sent to the email that you provided when registering on our website.
Do you ship worldwide?
What carrier services do you use?
When can I expect to receive my order?
Can I update the shipping address on my order?
Can I track my order?

RETURNS

Do you offer refunds?
Yes, we do offer refunds for items in the standard cut and original condition. The express shipping fee is not refundable. Also we do not accept the returns of the customized and sale garments
Can I return sale items?
How can I return the garment I just received?
Do I have to pay for return shipping?
When will I receive my refund?
Do you offer exchanges?